Where is
my order?
Enter your tracking number below to see real-time updates on your FlowGuard™ delivery.
Track Your Package
Your tracking number was emailed to you after your order was dispatched — usually within 24–48 hours of purchase.
Processing Time
Orders dispatched within 24–48 hours of payment confirmation
Shipping Time
Express Standard Shipping: 7–11 business days to most destinations
Discreet Packaging
All orders arrive in plain unmarked packaging. No product branding outside.
Shipping Questions
Most orders arrive within 7–11 business days. Delivery times can vary depending on your location and local customs processing. Orders are dispatched within 24–48 hours of payment confirmation.
Your tracking number is sent to your email within 24–48 hours of your order being dispatched. If you have not received it after 3 business days, please check your spam folder or contact us at veloureallc@gmail.com.
Yes, this is completely normal in the first 2–5 days after dispatch. International shipments can take a few days to register movement in the tracking system, especially while in transit between countries. If there are no updates after 10 business days, please contact us.
Currently we ship via our Express Standard Shipping which delivers in 7–11 business days.However, please contact us if you require faster or same day delivery
Yes, for you specifically — all your FlowGuard™ orders TODAY! will automatically include free standard shipping worldwide. There are no hidden delivery fees at checkout. The price you see is the price you pay.
International orders may pass through your country’s customs. Most orders clear customs without any issues or fees. In rare cases, customs may charge a small import duty — this is outside our control and would be the responsibility of the recipient. We declare all packages at their actual value.
If your order has not arrived after 20 business days and tracking shows no movement, please contact us immediately at veloureallc@gmail.com. We will investigate with the carrier and either reship your order or issue a full refund — whichever you prefer.
Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside. Your privacy is always protected — the package looks like any other standard delivery.
Still need help?
Our team responds to all enquiries within 24 hours — we are here for you.
Tracking numbers are sent within 24–48 hours of dispatch. If you have not received one after 3 days, please reach out.
